Monitor Call Centre Vital Signs With Our Locally Sourced AI Language Model

Customer Pulse

AI Voice Analytics


Get a clear diagnosis of your customer satisfaction levels and agent performance.

Reach out for a check-up today!

Symptom Checker

Data Driven Treatment Plans

Agent  Dementia

Issue: Agents forgetting scripts and procedures.

 

Diagnosis: Detects deviations 

from standard procedures.

 

           Treatment Plan

  • Refresher training.

  • Automated reminders.

  • Quick access to FAQs.

Customer  Hysteria

Issue: Upset or frustrated customers

 

Diagnosis: Analyzes call sentiment for distress trends.

 

Treatment Plan

    • Train agents in de-escalation.

    • Identify and fix common pain points.

Hearing  Problems

Issue: Poor audio quality.

 

Diagnosis: Monitors call quality for clarity issues.

 

           Treatment Plan

  • Use noise-canceling technology.

  • Intelli-comms can handle it

Benefits - Why choose Customer Pulse?

Augmented

Agents

Better insights and tailored suggestions for each agent.

Data-Driven 

Decision Making

Gain insights from every interaction to drive informed business decisions and improve outcomes.

Enhanced Customer  

Experience

Customers will benefit from increased agent empathy and effectiveness

Scalability &

Flexibility

Adaptable solutions customized to your needs, ready to scale as your business grows.

Easy To

Deploy

Quick setup with minimal disruption to your operations.

Cost 

Effective

Flexible month-to-month subscriptions

Take The

Next Step

Ready to transform your call center? Experience the difference today.

Request a demo or, contact us to learn more.

ENQUIRE

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Dr. Fix

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Who We Are

Dr. Fix is Intellicomms’ dedicated first response team, providing prompt and reliable solutions for all your basic IT needs.
We’re your first point of contact, ensuring your technical issues are addressed with speed and expertise

What We Do

Rapid Response:
We understand the urgency of your issues. Dr. Fix is here to provide quick and effective solutions to get you back on track.

Problem Solving:
From password resets to software glitches, we handle a wide array of common technical challenges with ease and efficiency.
Customer Service:
Our team isn’t just tech-savvy; we’re people-focused. We ensure your experience is as smooth and stress-free as possible

Functions and Responsibilities:

User Account Management:
We assist with password resets, account lockouts, and setting up new user accounts, ensuring you have uninterrupted access to your systems.
Basic Hardware Support:
We troubleshoot common hardware problems including issues with printers, computers, and connectivity to ensure your devices are always operational
Software Assistance:
We perform software installations, updates, and basic troubleshooting, ensuring your applications run smoothly.
Email Support:
We help set up and configure email accounts and resolve issues related to sending or receiving emails.
Network Access:
We assist with internet connectivity issues and VPN setup to ensure you’re always connected to the resources you need.
Access Management:
We manage file and printer shares, adjusting permissions as necessary to maintain the security and functionality of your resources.
Security and Virus Mitigation:
We perform virus and malware scanning processes and apply best practices to keep your systems secure.
Initial Assessment and Escalation:
We assess the severity of your issue and, if necessary, escalate it to higher levels of support for further specialized attention.
Our Commitment
We are dedicated to delivering swift and efficient resolutions to your IT challenges.

IT Support

We offer a dual approach to IT,  providing both on-demand IT solutions and services, as well as proactive managed IT services.

Our IT support services cater to a diverse range of needs and are ideal for:

Small / Medium Businesses:
In need of reliable IT support but lacking the resources for a dedicated in-house team.

Complex Infrastructures: 
Medium to large enterprises with complex network infrastructures seeking expert management.

Peak-Time Scaling:
Organizations looking to augment their IT support during peak times.

High-Dependency Organizations:
Entities that rely heavily on uninterrupted network service for their operations.

Security-Conscious Businesses:
Businesses seeking to enhance network security and efficiency.

Regulated Industries: 
Businesses operating in regulated industries that require stringent compliance measures.

Data-Centric Organizations:
Any organization prioritizing data security and integrity can benefit from our services.

IT Services

Our IT & Managed IT Services provide a wide range of solutions to manage, support, and maintain your technology infrastructure

Our offerings include:

Hardware and Software Installations:
We provide expert installation services for a wide range of hardware and software solutions.

Network Setup:
Our team can design and implement a secure, efficient network infrastructure tailored to your business needs. 

System Configurations:
We ensure your systems are configured for optimal performance and security.

Troubleshooting and Repairs:
Our team is ready to quickly diagnose and resolve any IT issues that arise.

Backup and Disaster Recovery:
We provide robust backup solutions and disaster recovery plans to protect your critical data.

Proactive IT Support:
Our team continuously monitors your IT systems to identify and resolve potential issues before they become problems.

Technical Support:
We offer technical support to ensure your business operations run smoothly.

Regular Maintenance:
We perform regular maintenance to keep your IT systems up-to-date and running efficiently.

Strategic IT Planning:
We work with you to develop a strategic IT plan that aligns with your business goals and budget.



Support Models

We offer the following types of IT Support:

  1. Project Based Support

We consult with you to determine the estimated cost to deploy your IT solutions.

  • Service Level Agreements (SLA)
  • Pay As You Use
  • Fixed Hours Retainer
  • Per Seat (First Line Support)
  • Hybrid (Per Seat & Fixed Hours)

Service Level Agreements 

We offer bespoke IT support tailored to the unique needs and complexities of your business. 
Our approach ensures that you receive precisely the level of service you require.

To align seamlessly with your evolving IT demands, our SLAs are crafted to be as dynamic as the technology they support. 

Our fixed-hour offerings include a flexible adaptation period, during which we calibrate our service hours to match your actual usage closely. This proactive adjustment period is integral to our commitment to cost-efficiency, eliminating the risk of overinvestment in unnecessary service hours.

Below are the SLA Types Explained:

Pay As You Use:

A straightforward billing approach where you are billed monthly based on the exact hours of IT support utilized.

Service Level Agreements 

Fixed Hours Retainer:

A predictable, budget-friendly option where a
set number of support hours are agreed upon
in advance.

If your needs surpass this allocation, we offer additional support following a clear and approved process that ensures transparency and control over your IT expenditures.

Per Seat (First Line Support)

Ideal for businesses seeking a consistent cost structure, this plan offers a fixed rate per user, guaranteeing immediate access to first-line support services.

R150 (Per Seat)

Second and third line support is provided on a pay as you use basis when subscribed to this model. (This can include a quotation process)

Hybrid (Per Seat & Fixed Hours): 

“The Beancounters favorite”

Combining the predictability of Per Seat’ pricing for first-line support with the tailored ‘Fixed Hours’ for more complex needs, this plan offers a comprehensive solution that evolves with your organization.

Up Next…

In the following pages, we’ll provide a detailed exploration of the distinctive services and expertise you can anticipate from our tiered support structure, encompassing our first, second, and third line support teams.

Our Key Customers

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