Code Weavers

From the threads of your imagination,  our software developers seamlessly blend creativity with functionality. 

They sculpt digital landscapes, turning abstract ideas into tangible software experiences. 

Code Weavers

At Intellicomms, our Code Weavers are more than just programmers; they are the artisans of the digital realm. With a passion for coding and a flair for innovation, they transform complex problems into elegant software solutions. The journey begins with scoping and consultation – a collaborative process where we delve into the heart of your business needs.

What We Do:

Scoping & Consultation:
Our scoping sessions are the foundation of our development process. The Code Weavers engage with you to fully understand the scope of your project, ensuring every functional requirement and creative vision is captured. This initial phase is critical, as it lays out the blueprint for your bespoke software solution, aligning with your business objectives and user needs.

From Concept to Code:
With the roadmap defined, our Code Weavers bring your project to life. They meticulously craft each line of code, ensuring every feature and function is built to spec. It’s not just about writing code; it’s about weaving together technology and creativity to produce software that’s not only effective but also intuitive and enjoyable to use.

Consultative Development:
Throughout the development lifecycle, the Code Weavers maintain an open line of communication. Consultative check-ins ensure that the evolving project remains aligned with your expectations, allowing for agile adjustments and refinements based on feedback and new insights.

Experience Architects:
The end goal for our Code Weavers is to sculpt digital landscapes that resonate with users. By turning abstract ideas into tangible experiences, they ensure that the software is not just a tool but a part of an engaging and productive user journey.

At Intellicomms, the Code Weavers are the architects of your digital future, weaving together the threads of imagination and practicality to deliver custom software solutions that drive success.

ENQUIRE

Pied Piper

Welcome to the future! With Robotic Process Automation, you can bring a touch of magic to your repetitive tasks.

The Pied Piper trains A.I agents to

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Other Services

Intelli-Cloud

Hosting/Backups +

Click below to explore our tailored hosting solutions, including secure backups, reliable operations, cloud security and disaster recovery.

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Intelli-Voice

Cloud & Hybrid. Click below for more information on our serverless, highly scalable contact center and unified business communication solution.

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NAAS

Network-As-A-Service

Learn how we can relieve your network security headaches, performance pains and fever associated with cost inefficiencies.

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Cyber Security

Intellicomms will assist you in navigating the shifting tides of cyber threats with adaptive security practices. Reach out for a comprehensive assessment and fortify your defenses.

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Connectivity

Business Fibre & LTE

Discover our high-speed provider-agnostic connectivity solutions that keeps your operations running smoothly.

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Who We Are

Dr. Fix is Intellicomms’ dedicated first response team, providing prompt and reliable solutions for all your basic IT needs.
We’re your first point of contact, ensuring your technical issues are addressed with speed and expertise

What We Do

Rapid Response:
We understand the urgency of your issues. Dr. Fix is here to provide quick and effective solutions to get you back on track.

Problem Solving:
From password resets to software glitches, we handle a wide array of common technical challenges with ease and efficiency.
Customer Service:
Our team isn’t just tech-savvy; we’re people-focused. We ensure your experience is as smooth and stress-free as possible

Functions and Responsibilities:

User Account Management:
We assist with password resets, account lockouts, and setting up new user accounts, ensuring you have uninterrupted access to your systems.
Basic Hardware Support:
We troubleshoot common hardware problems including issues with printers, computers, and connectivity to ensure your devices are always operational
Software Assistance:
We perform software installations, updates, and basic troubleshooting, ensuring your applications run smoothly.
Email Support:
We help set up and configure email accounts and resolve issues related to sending or receiving emails.
Network Access:
We assist with internet connectivity issues and VPN setup to ensure you’re always connected to the resources you need.
Access Management:
We manage file and printer shares, adjusting permissions as necessary to maintain the security and functionality of your resources.
Security and Virus Mitigation:
We perform virus and malware scanning processes and apply best practices to keep your systems secure.
Initial Assessment and Escalation:
We assess the severity of your issue and, if necessary, escalate it to higher levels of support for further specialized attention.
Our Commitment
We are dedicated to delivering swift and efficient resolutions to your IT challenges.

IT Support

We offer a dual approach to IT,  providing both on-demand IT solutions and services, as well as proactive managed IT services.

Our IT support services cater to a diverse range of needs and are ideal for:

Small / Medium Businesses:
In need of reliable IT support but lacking the resources for a dedicated in-house team.

Complex Infrastructures: 
Medium to large enterprises with complex network infrastructures seeking expert management.

Peak-Time Scaling:
Organizations looking to augment their IT support during peak times.

High-Dependency Organizations:
Entities that rely heavily on uninterrupted network service for their operations.

Security-Conscious Businesses:
Businesses seeking to enhance network security and efficiency.

Regulated Industries: 
Businesses operating in regulated industries that require stringent compliance measures.

Data-Centric Organizations:
Any organization prioritizing data security and integrity can benefit from our services.

IT Services

Our IT & Managed IT Services provide a wide range of solutions to manage, support, and maintain your technology infrastructure

Our offerings include:

Hardware and Software Installations:
We provide expert installation services for a wide range of hardware and software solutions.

Network Setup:
Our team can design and implement a secure, efficient network infrastructure tailored to your business needs. 

System Configurations:
We ensure your systems are configured for optimal performance and security.

Troubleshooting and Repairs:
Our team is ready to quickly diagnose and resolve any IT issues that arise.

Backup and Disaster Recovery:
We provide robust backup solutions and disaster recovery plans to protect your critical data.

Proactive IT Support:
Our team continuously monitors your IT systems to identify and resolve potential issues before they become problems.

Technical Support:
We offer technical support to ensure your business operations run smoothly.

Regular Maintenance:
We perform regular maintenance to keep your IT systems up-to-date and running efficiently.

Strategic IT Planning:
We work with you to develop a strategic IT plan that aligns with your business goals and budget.



Support Models

We offer the following types of IT Support:

  1. Project Based Support

We consult with you to determine the estimated cost to deploy your IT solutions.

  • Service Level Agreements (SLA)
  • Pay As You Use
  • Fixed Hours Retainer
  • Per Seat (First Line Support)
  • Hybrid (Per Seat & Fixed Hours)

Service Level Agreements 

We offer bespoke IT support tailored to the unique needs and complexities of your business. 
Our approach ensures that you receive precisely the level of service you require.

To align seamlessly with your evolving IT demands, our SLAs are crafted to be as dynamic as the technology they support. 

Our fixed-hour offerings include a flexible adaptation period, during which we calibrate our service hours to match your actual usage closely. This proactive adjustment period is integral to our commitment to cost-efficiency, eliminating the risk of overinvestment in unnecessary service hours.

Below are the SLA Types Explained:

Pay As You Use:

A straightforward billing approach where you are billed monthly based on the exact hours of IT support utilized.

Service Level Agreements 

Fixed Hours Retainer:

A predictable, budget-friendly option where a
set number of support hours are agreed upon
in advance.

If your needs surpass this allocation, we offer additional support following a clear and approved process that ensures transparency and control over your IT expenditures.

Per Seat (First Line Support)

Ideal for businesses seeking a consistent cost structure, this plan offers a fixed rate per user, guaranteeing immediate access to first-line support services.

R150 (Per Seat)

Second and third line support is provided on a pay as you use basis when subscribed to this model. (This can include a quotation process)

Hybrid (Per Seat & Fixed Hours): 

“The Beancounters favorite”

Combining the predictability of Per Seat’ pricing for first-line support with the tailored ‘Fixed Hours’ for more complex needs, this plan offers a comprehensive solution that evolves with your organization.

Up Next…

In the following pages, we’ll provide a detailed exploration of the distinctive services and expertise you can anticipate from our tiered support structure, encompassing our first, second, and third line support teams.

Our Key Customers

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