Cyber Security

Threat Detection, Prevention & Mitigation

Restore your digital realm to its former glory, before the great internet unrest began.

Imagine a fortress protected by a unified force: scouts who tirelessly search for threats, engineers who build impenetrable barriers and defensive structures, and warriors who stand ready to strike down any intruders.

Our Cyber Security services combine various disciplines that work together towards a common goal—securing your digital fortress . 

We are the defenders of your network, ensuring peace and safety in the face of ever-evolving threats.

Classification:  Scout

Ranking:  Pro

THREAT 
DETECTION
EXPERT

THREAT  DETECTION EXPERT

Skills

Threat Detection: The Scout specializes in continuous monitoring of your network, using advanced tools to detect anomalies and potential security threats. This role is essential for early detection of suspicious activities, such as unauthorized access attempts, phishing schemes, or unusual data transfers.

 

Network Surveillance: The Scout’s expertise extends to monitoring traffic patterns and user behaviors, providing crucial insights that help prevent breaches before they happen.

 

Tools

Security Information and Event Management Systems (SIEM): The Scout’s primary tools for detecting and responding to security incidents in real-time.

 

Threat Intelligence Feeds: Provide early warnings of new threats using global cyber intelligence. 

 

Threat Exposure Management (TEM): Monitors the clear and dark web, delivering actionable intelligence to quickly address emerging risks such as leaked / compromised credentials

Classification: Engineer 

Ranking:  Elite

DEFENCE & SYSTEMS

FORTIFICATION
EXPERT

DEFENCE & SYSTEMS

FORTIFICATION EXPERT

Skills

Penetration Testing: Engineers conduct thorough penetration tests, simulating cyber-attacks to identify and fix vulnerabilities in your systems.


Vulnerability Management:
They apply patches, configure firewalls, and ensure your defenses are up-to-date, closing any gaps that could be exploited.


Security Automation:
Engineers use tools to automate processes, speeding up the deployment of updates and maintaining strong defenses.

Tools

Simulation Tools: Used to mimic real-world attack scenarios, these tools help Engineers uncover and address weaknesses in your systems.

 

Manual Testing Techniques: Hands-on methods are employed to dig deep into your systems, finding and fixing vulnerabilities that automated tools might miss.

 

Automation Systems: These tools streamline security tasks such as updating software, applying patches, and configuring defenses, reducing the likelihood of human error and ensuring consistent protection.

Classification: Warrior

Raking: Superior

THREAT

MITIGATION

EXPERT

THREAT MITIGATION EXPERT

Skills

incident Response: The Warrior leads the charge in responding to security breaches, containing threats, mitigating damage, and restoring system integrity.

Damage Control and Recovery:
Warriors work to minimize the impact of a breach by isolating affected systems, preserving critical data, and implementing recovery protocols to ensure business continuity.

Tools

Intrusion Detection and Prevention Systems (IDPS): Actively monitors for and mitigates threats in real-time, serving as a frontline defense during an incident.

 

Forensic Analysis Tools: Used to perform post-incident analysis, gathering evidence and understanding the full scope of a breach.

 

Disaster Recovery Plans: Guides the Warrior in restoring systems and data, ensuring that your organization can quickly recover from an attack.



Service Models

Targeted Assessments & Fortification Projects

For specific needs like penetration testing, security audits, or system fortifications, our team is ready to assist on demand. 

We conduct thorough assessments to detect threats, perform in-depth penetration tests, and implement enhancements to strengthen your defenses. We also simulate attacks to ensure your readiness for real-world threats.

Ongoing Protection with Full Defense

For continuous security, our team works around the clock to safeguard your digital environment. 

 

We monitor your network in real-time, maintain and fortify your defenses, and respond immediately to any incidents, minimizing damage and ensuring smooth operations.

 

Our Commitment

We’re dedicated to keeping cyber criminals from poking around your network.

Whether for a specific project or full-time defense, we’re here to protect what matters most.

The Poker

 Get serious about cyber security

“No villain should be poking around your network, now should they?”

 

Intellicomms safeguards your precious data from leaked credentials spilling into the shadows of the dark web.

 

We provide full penetration testing and vulnerability scans to seal every hole cyber criminals might try to sneak through. 

Reach out to us for more info

Other Services

Intelli-Cloud

Hosting/Backups +

Click below to explore our tailored hosting solutions, including secure backups, reliable operations, cloud security and disaster recovery.

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Intelli-Voice

Cloud & Hybrid. Click below for more information on our serverless, highly scalable contact center and unified business communication solution.

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NAAS

Network-As-A-Service

Learn how we can relieve your network security headaches, performance pains and fever associated with cost inefficiencies.

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Connectivity

Business Fibre & LTE

Discover our high-speed provider-agnostic connectivity solutions that keeps your operations running smoothly.

Read More »

Discover DR. Fix, The Bombsquad and The Unicorn Wangler. These are our first, second and third line IT support teams.

Unlock more brains with less drama.
Bring the magic back into your organization with our IT Support solutions

This team is one half big brainy projects such as software development and robotic process automation.

Then the second half are your boots on the ground cable runners, fibre splicers and general installers.

Who We Are

Dr. Fix is Intellicomms’ dedicated first response team, providing prompt and reliable solutions for all your basic IT needs.
We’re your first point of contact, ensuring your technical issues are addressed with speed and expertise

What We Do

Rapid Response:
We understand the urgency of your issues. Dr. Fix is here to provide quick and effective solutions to get you back on track.

Problem Solving:
From password resets to software glitches, we handle a wide array of common technical challenges with ease and efficiency.
Customer Service:
Our team isn’t just tech-savvy; we’re people-focused. We ensure your experience is as smooth and stress-free as possible

Functions and Responsibilities:

User Account Management:
We assist with password resets, account lockouts, and setting up new user accounts, ensuring you have uninterrupted access to your systems.
Basic Hardware Support:
We troubleshoot common hardware problems including issues with printers, computers, and connectivity to ensure your devices are always operational
Software Assistance:
We perform software installations, updates, and basic troubleshooting, ensuring your applications run smoothly.
Email Support:
We help set up and configure email accounts and resolve issues related to sending or receiving emails.
Network Access:
We assist with internet connectivity issues and VPN setup to ensure you’re always connected to the resources you need.
Access Management:
We manage file and printer shares, adjusting permissions as necessary to maintain the security and functionality of your resources.
Security and Virus Mitigation:
We perform virus and malware scanning processes and apply best practices to keep your systems secure.
Initial Assessment and Escalation:
We assess the severity of your issue and, if necessary, escalate it to higher levels of support for further specialized attention.
Our Commitment
We are dedicated to delivering swift and efficient resolutions to your IT challenges.

IT Support

We offer a dual approach to IT,  providing both on-demand IT solutions and services, as well as proactive managed IT services.

Our IT support services cater to a diverse range of needs and are ideal for:

Small / Medium Businesses:
In need of reliable IT support but lacking the resources for a dedicated in-house team.

Complex Infrastructures: 
Medium to large enterprises with complex network infrastructures seeking expert management.

Peak-Time Scaling:
Organizations looking to augment their IT support during peak times.

High-Dependency Organizations:
Entities that rely heavily on uninterrupted network service for their operations.

Security-Conscious Businesses:
Businesses seeking to enhance network security and efficiency.

Regulated Industries: 
Businesses operating in regulated industries that require stringent compliance measures.

Data-Centric Organizations:
Any organization prioritizing data security and integrity can benefit from our services.

IT Services

Our IT & Managed IT Services provide a wide range of solutions to manage, support, and maintain your technology infrastructure

Our offerings include:

Hardware and Software Installations:
We provide expert installation services for a wide range of hardware and software solutions.

Network Setup:
Our team can design and implement a secure, efficient network infrastructure tailored to your business needs. 

System Configurations:
We ensure your systems are configured for optimal performance and security.

Troubleshooting and Repairs:
Our team is ready to quickly diagnose and resolve any IT issues that arise.

Backup and Disaster Recovery:
We provide robust backup solutions and disaster recovery plans to protect your critical data.

Proactive IT Support:
Our team continuously monitors your IT systems to identify and resolve potential issues before they become problems.

Technical Support:
We offer technical support to ensure your business operations run smoothly.

Regular Maintenance:
We perform regular maintenance to keep your IT systems up-to-date and running efficiently.

Strategic IT Planning:
We work with you to develop a strategic IT plan that aligns with your business goals and budget.



Support Models

We offer the following types of IT Support:

  1. Project Based Support

We consult with you to determine the estimated cost to deploy your IT solutions.

  • Service Level Agreements (SLA)
  • Pay As You Use
  • Fixed Hours Retainer
  • Per Seat (First Line Support)
  • Hybrid (Per Seat & Fixed Hours)

Service Level Agreements 

We offer bespoke IT support tailored to the unique needs and complexities of your business. 
Our approach ensures that you receive precisely the level of service you require.

To align seamlessly with your evolving IT demands, our SLAs are crafted to be as dynamic as the technology they support. 

Our fixed-hour offerings include a flexible adaptation period, during which we calibrate our service hours to match your actual usage closely. This proactive adjustment period is integral to our commitment to cost-efficiency, eliminating the risk of overinvestment in unnecessary service hours.

Below are the SLA Types Explained:

Pay As You Use:

A straightforward billing approach where you are billed monthly based on the exact hours of IT support utilized.

Service Level Agreements 

Fixed Hours Retainer:

A predictable, budget-friendly option where a
set number of support hours are agreed upon
in advance.

If your needs surpass this allocation, we offer additional support following a clear and approved process that ensures transparency and control over your IT expenditures.

Per Seat (First Line Support)

Ideal for businesses seeking a consistent cost structure, this plan offers a fixed rate per user, guaranteeing immediate access to first-line support services.

R150 (Per Seat)

Second and third line support is provided on a pay as you use basis when subscribed to this model. (This can include a quotation process)

Hybrid (Per Seat & Fixed Hours): 

“The Beancounters favorite”

Combining the predictability of Per Seat’ pricing for first-line support with the tailored ‘Fixed Hours’ for more complex needs, this plan offers a comprehensive solution that evolves with your organization.

Up Next…

In the following pages, we’ll provide a detailed exploration of the distinctive services and expertise you can anticipate from our tiered support structure, encompassing our first, second, and third line support teams.

Our Key Customers