Who We Are
Dr. Fix is Intellicomms’ dedicated first response team, providing prompt and reliable solutions for all your basic IT needs.
We’re your first point of contact, ensuring your technical issues are addressed with speed and expertise
What We Do
Rapid Response:
We understand the urgency of your issues. Dr. Fix is here to provide quick and effective solutions to get you back on track.
Problem Solving: From password resets to software glitches, we handle a wide array of common technical challenges with ease and efficiency.
Customer Service: Our team isn’t just tech-savvy; we’re people-focused. We ensure your experience is as smooth and stress-free as possible
Functions and Responsibilities:
User Account Management: We assist with password resets, account lockouts, and setting up new user accounts, ensuring you have uninterrupted access to your systems.
Basic Hardware Support: We troubleshoot common hardware problems including issues with printers, computers, and connectivity to ensure your devices are always operational
Software Assistance: We perform software installations, updates, and basic troubleshooting, ensuring your applications run smoothly.
Email Support: We help set up and configure email accounts and resolve issues related to sending or receiving emails.
Network Access: We assist with internet connectivity issues and VPN setup to ensure you’re always connected to the resources you need.
Access Management: We manage file and printer shares, adjusting permissions as necessary to maintain the security and functionality of your resources.
Security and Virus Mitigation: We perform virus and malware scanning processes and apply best practices to keep your systems secure.
Initial Assessment and Escalation: We assess the severity of your issue and, if necessary, escalate it to higher levels of support for further specialized attention.
Our Commitment
We are dedicated to delivering swift and efficient resolutions to your IT challenges.
